Had a notice the Flu jab was available so contacted the Pembroke Surgery to make an appointment. You are number 5 in the queue I was informed. After 7 minutes I was number 3.After 13 minutes 36 second I was first.Contact finally made After 15 minutes 30 seconds. Once through and after giving personal details the process was very quick and the handler was brilliant. We now have appointments for tomorrow!!Again, the human touch gave best service.